Shipping policy

Shipping Information

We will prepare your order for shipment within 1–3 business days after your order has been confirmed. Orders placed on weekdays are usually processed within 1 business day, but orders placed on Friday evenings or during the weekend may take a little longer.

Once shipped, your order is expected to be delivered within 6–10 business days.

We strive to provide you with a smooth ordering and shipping experience. If you have any questions or concerns, please feel free to contact our customer service team at info@florencepearl.com.

Restocking Policy

If your order is returned for any of the following reasons:

• An incorrect or incomplete shipping address provided at checkout.

• Delivery refused or declined by the recipient.

• Failure to respond to the courier's delivery rescheduling attempts when this option is offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.

Note:

In some cases, carriers may offer a return-to-sender option. If reshipment is declined or not arranged within the timeframe specified by the carrier, the restocking fee will apply.

To avoid this, we strongly recommend checking your shipping details carefully at checkout and responding promptly to any delivery-related issues.