Terms of Service

Welcome to florencepearl.com. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms outlined below.

1. General Information

1.1 The use of this website and any purchases made through it are subject to the following Terms of Service and our Privacy Policy.

1.2 This website is operated by florencepearl.com. The term "we" refers to florencepearl.com, and the term "you" refers to the user or customer.

2. Data Protection

2.1 Data Controller

The data controller responsible for processing data on this website is florencepearl.com. We take the protection of your personal data very seriously and process it in accordance with the General Data Protection Regulation (GDPR).

2.2 Secure Data Transmission

This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in the address bar and the padlock icon.

2.3 Data Collected When Visiting the Website

When you visit our website without registering or providing us with information, we only collect the technical data necessary to display the website correctly:

• Page visited

• Date and time of access

• Amount of data transferred

• Referring page

• Browser and operating system

• IP address (possibly anonymized)

The processing of this data is based on our legitimate interest in the operation and security of the website (Article 6(1)(f) GDPR).

2.4 Use of Cookies

We use cookies to improve the user experience and enable features such as saving products in the shopping cart. Some cookies are deleted at the end of the browsing session, while others remain stored for future visits. You can manage your cookie preferences through your browser settings.

2.5 Contact Forms and Communications

If you contact us through our contact form or by email at info@florencepearl.com, we collect the information you provide to handle your request. This data is processed on the basis of our legitimate interest (Article 6(1)(f) GDPR) or for the performance of a contract (Article 6(1)(b) GDPR).

2.6 Customer Accounts and Orders

The information you provide when creating an account or placing an order will be processed exclusively for those purposes. You may request the deletion of your account at any time by contacting us at info@florencepearl.com.

2.7 Newsletter

If you subscribe to our newsletter, we will use your email address to send you promotions and product information. You can unsubscribe at any time by using the link at the bottom of each email or by contacting us at info@florencepearl.com.

2.8 Marketing to Existing Customers

If you have already provided us with your email address when making a purchase, we may send you communications about similar products without requiring explicit consent, based on our legitimate interest (Article 6(1)(f) GDPR). You may object to this at any time.

3. Prices and Payments

3.1 All prices displayed in our store include applicable taxes, unless otherwise stated, and are expressed in euros (€).

3.2 Payment can be made using the methods available at checkout, such as credit card, PayPal, or other payment methods offered through our payment gateway.

3.3 We reserve the right to change prices at any time. However, the price charged will be the price in effect at the time of purchase.

4. Shipping and Delivery

4.1 Orders are processed within 1–3 business days. Estimated delivery times may vary depending on the customer's location but generally range from 7 to 14 business days.

4.2 florencepearl.com is not responsible for delays caused by external factors such as customs procedures, strikes, or events beyond our control.

4.3 Customers are responsible for providing a correct and complete shipping address. We are not responsible for failed deliveries resulting from incorrect information.

5. Right of Withdrawal and Returns

5.1 Customers have the right to withdraw from the contract within 30 days of receiving the product, without providing a reason.

5.2 To exercise the right to return a product, customers must contact us in advance by email at info@florencepearl.com, providing the following information:

• Order number

• Reason for the return

• Full name

• Address

• Photos of the product (if defective)

5.3 Important: Returns are not free of charge. Return shipping costs are the customer's responsibility. All returns must be sent to our central warehouse in Asia (the address will be provided by email).

5.4 Products must be returned unused, with all accessories, clean, and in their original packaging.

5.5 Once the product has been received and inspected, we will process the refund within a maximum of 7 business days.

5.6 We reserve the right to reject returns of products that have been used, damaged, or returned without a valid reason.

6. Legal Warranty

6.1 All our products are covered by the statutory conformity guarantee established under applicable law.

6.2 In the event of a defective product, customers are entitled to repair, replacement, or, in certain cases, a refund, provided that the defect was not caused by misuse.

7. Limitation of Liability

7.1 florencepearl.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of a product or this website.

7.2 We reserve the right to modify the content of the website at any time without prior notice.

8. Applicable Law and Jurisdiction

8.1 These Terms of Service are governed by the laws of the country in which florencepearl.com operates.

8.2 Any dispute relating to the use of this website or purchases made through it shall be resolved by the competent courts of the consumer's place of residence.

9. Contact

If you have any questions about these terms, you can contact us at:

📧 info@florencepearl.com

10. Amendments to the Terms

10.1 florencepearl.com reserves the right to amend these Terms of Service at any time and without prior notice.

10.2 Amendments will take effect upon publication on the website. Users are encouraged to review this section periodically to stay informed of any changes.

11. Force Majeure

11.1 We shall not be liable for any failure or delay in fulfilling our obligations when such failure or delay is caused by events beyond our reasonable control (force majeure), including but not limited to:

• Natural disasters

• War, terrorism, strikes, or labor disputes

• Disruptions to public utilities or transportation networks

• Epidemics, pandemics, or government restrictions

12. Severability

12.1 If any provision of these Terms of Service is declared invalid, illegal, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.

13. Acceptance of the Terms

13.1 By making a purchase on florencepearl.com, customers accept these Terms of Service in their entirety.

13.2 If you do not agree with any of these terms, please refrain from using our services or placing orders through our store.